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MLB to fans: You're irrelevant

By Tim Keown
Page 2

Tuesday, February 13, 2007

There aren't many worse ways for a business to treat its customers than to restrict access to its product. This seems like basic economics, and basic marketing, and basic public relations, but it's not basic when it comes to Major League Baseball. When it comes to the custodians of that kind of product, the customer is not always right. In fact, the customer -- the customer lining up with money in his hand, mind you -- is irrelevant. And when it comes to MLB's apparently inevitable decision to ...

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